Online Banking Security
Your online security has always been a top priority. Asheville Savings Bank has upgraded your online banking with a new security service to further help protect you from identity theft. Introducing new Super Secure ID, a free and easy way to help prevent fraud.
The superior security technology of Super Secure ID protects your accounts from unauthorized access. It identifies you as the true "owner" of your accounts by recognizing not only your password, but your computer as well. If we don't recognize your computer - you've logged in from a public computer or one you haven't used before - we'll ask you for information that only you will know as an additional line of defense to prevent unauthorized access. With Super Secure ID, you'll be protected from whatever computer you're using whether you're at home or on the go.
Click here to view the Super Secure ID Demo
What is Super Secure ID?
Why do I need to use Super Secure ID?
How does Super Secure ID work?
How do you recognize my computer?
What will adding extra security protection do
for me?
What will happen if I remove extra security protection
from this computer?
How does Super Secure ID protect me?
Can I login from multiple computers and browsers?
Can I still login to my account from anywhere?
What should I do if I do not want to use a
computer that I have previously added extra security to?
Why do I keep getting asked to answer my challenge
questions when I login from a computer I have already added extra
security to?
I
share my computer with someone that uses Internet Banking. Can both
of us still login from the same computer?
Super Secure ID is a new online security feature that will provide you additional protection from fraud and identity theft. Super Secure ID helps prevent unauthorized access to your accounts and secure financial information.
Why do I need to use Super Secure ID?
Super Secure ID will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is known only by you, to ensure authorized access.
How does Super Secure ID work?
Your will need to add extra security to each computer that you use for online banking. This can be done easily from the Super Secure ID Options page. Whenever you login from a computer that you have added extra security to, you will automatically have additional protection, and notice no difference in the way you login. However if you login from a different computer than the one you have added, you will be asked for additional information in order to login.
Please note that if you use multiple browsers within the same computer you will need to add extra security to each browser separately.
How do you recognize my computer?
When you add extra security to your computer, a secure cookie will be placed on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to one computer, this secure cookie is validated along with the login information you normally enter. This secure cookie is only used by Asheville Savings Bank to validate your identity and does not contain any personal information.
What will adding extra security protection do for me?
Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which help add additional protection from unauthorized access to your accounts. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked for information that only you know, and would not have that information.
What will happen if I remove extra security protection from this computer?
If you want to remove extra security protection from this computer, the secure cookie will be removed from the computer you are currently logged into, and all future logins from this computer will require you to answer your challenge questions. To remove extra security protection from this computer, select Super Secure ID from the User Options menu, click the radio button that says "Remove extra security from this computer", and then click the submit button.
How does Super Secure ID protect me?
Super Secure ID allows us to know that it's really you logging into your account. We know it's you because we recognize your computer AND your login information. If we do not recognize your computer, you will be asked to answer your challenge questions.
Can I login from multiple computers and browsers?
Yes, you can login from as many different computers and browsers as you like. If you login from a computer that you haven't added extra security to, you will be asked to answer your challenge questions so that we can verify it's really you. If you provide this information correctly, you will have the option to add extra security to that computer, and avoid being asked to answer your challenge questions again.
Please note that if you use multiple browsers on the same computer, you will need to enroll each browser separately.
Can I still login to my account from anywhere?
Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you will know before allowing you access.
What should I do if I do not want to use a computer that I have previously added extra security to?
If for any reason, you no longer plan on using a computer to access your accounts, and you have added extra security to that computer, you should remove the extra security from that computer. This can be done by logging into your account from the computer that you wish to remove the extra security from and selecting the "remove extra security from this computer" option from the Super Secure ID page under User Options. This will remove the secure cookie from that browser; so that if an attempt to login to your account is made from that computer, extra information will be requested before access is granted.
Why do I keep getting asked to answer my challenge questions when I login from a computer that I have already added extra security to?
This is probably happening because the secure cookie that was placed within you browser is getting deleted. This can happen if you delete cookies from your machine. This is a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though there are very few cookies that are actually security risks. In order to use this feature without being asked to answer your challenge questions at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login.
I share my computer with someone that also uses Internet Banking. Can both of us still login from the same computer?
Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access each others information. This is because your secure cookie is linked to only your login information. There is no limit as to how many secure cookies can be installed on the same computer. Just remember to never share your User ID or Password with anyone.
