From the time it was founded, Asheville Savings Bank has highly valued its customers' privacy, because our customers' trust is our most treasured asset. Be assured that our corporate focus continues to be the protection of your privacy in your dealings with us; therefore, when the new federal privacy law took effect, we did not have to make any changes to our policy or practices to be in full compliance with it.
The following is provided regarding the information we collect about our customers, the sources of that information, the customer information we disclose, and the circumstances in which we do so. It also describes the systems and procedures we have in place to make sure that information about our customers is kept confidential.
Certain terms in this notice are defined as the following:
- We, our and us: Asheville Savings Bank.
- You and Your: Our customers with whom we have a continuing relationship through one or more accounts, and also consumers who may use a service we provide (such as an ATM) without any real account relationship or someone who may have applied for a loan but was declined.
- Nonpublic personal information: Personally identifiable financial information that is not lawfully available to the general public from public sources. Public Sources include official public records (such as real estate records) or information from widely distributed media (such as a telephone book or newspaper).
- Affiliate: Any company owned or controlled by Asheville Savings Bank.
- Nonaffiliated third party: Any person(s) or corporate entity that is not an affiliate or is not a joint employee of Asheville Savings Bank and a third party.
- Consumer Reporting Agency: A person or business, which makes a practice of collecting and evaluating consumer credit information for the purpose of furnishing consumer reports to third parties.
We collect the following nonpublic personal information about you:
- Data we receive from you on applications or other forms.
- Information that you tell us about yourself.
- Information about your transactions with our affiliates, others, or us.
- Data we receive from a consumer reporting agency.
We may disclose the following categories of information about our customers and former customers to nonaffiliated third parties:
- Information that you provide us or that we receive from you on applications or other forms, such as your name, address, telephone number, social security number, age and other identifying information.
- Information about your transactions with us, such as your account balance, payment history or types of account relationships and financial services that you have established with us.
The following are examples of carefully selected third parties that may receive the above nonpublic personal information about customers and former customers and are illustrative of the occasions we may disclose the various categories of information described. They are not intended to describe every situation in which we may provide customer information to a third party. The information will only be disclosed under agreement that restricts its use to the purposes originally intended, prohibit its reuse for any other purpose, provide for the security and safekeeping of the information or as permitted by law.
- We may disclose information under an agreement with an advertising and marketing firm to assist us in advertising and marketing our financial products and services directly to our customers and former customers. The information is provided in order to assist the advertising agency in providing advertising and marketing services to us.
- We may disclose information to other financial companies, such as banks, securities broker-dealers and insurance companies with whom we have joint marketing agreements.
- We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law.
We reserve the right in the future to disclose the above information to any of our affiliates for the purpose of informing customers and former customers about financial products and services that may be of interest.
We may disclose the following information to companies that are carefully selected by us to perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements:
- Information that you provide us or that we receive from you on applications or other forms, such as your name, address, telephone number, social security number, age and other identifying information.
- Information about your transactions with us, such as your account balance, payment history or types of account relationships and financial services that you have established with us.
The following are examples of third parties that may receive the above nonpublic personal information about customers and former customers:
- We may disclose information under an agreement with another financial institution for the purpose of informing customers and former customers about banking products and services that may be of interest such as credit cards, for example.
- We may disclose information under an agreement with a securities broker for the purpose of informing customers and former customers about investment and insurance products and services that may be of interest such as annuities, mutual funds and stocks, for example.
- We may disclose information under an agreement with an insurance company for the purpose of informing customers about insurance products and services that may be of interest such as mortgage life insurance, for example.
We will adhere to the privacy policies and practices as described in this notice even if you decide to close your account(s) or become an inactive customer.
It is the policy of Asheville Savings Bank to assure that the information it has about its customers is accurate, and that the information is highly confidential and should only be available to persons who have a need for the information to properly service a customer's account, act upon a customer's request or to fulfill that person's job responsibility within Asheville Savings Bank. We are also equally committed to protecting the privacy of customer information over the Internet on our website(s).
Asheville Savings Bank has extensive security procedures that insure its confidentiality policy is followed. Customer information is maintained in paper-based files and electronic databases. All paper-based files are kept under secure control and are restricted to bank personnel who have a need for access to the information in the file to properly carry out his or her job responsibility.
Our automated systems have a complex set of passwords, user identifications and terminal identifications that limit each employee's access to information in the systems to that information that he or she requires to properly carry out his or her job responsibility. In addition, Asheville Savings Bank has a complex system of "firewalls" surrounding its automated systems to ensure that access by unauthorized persons is prevented. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We encourage you to be equally diligent as you follow steps to protect against unauthorized access to funds and information.
Please remember that although we make every effort to safeguard your personal information, third parties may have access to information related to Asheville Savings Bank customers that has been obtained independently from us. Third parties may obtain this personal information through the use of public records such as real estate transaction filings, for example, or by using consumer-reporting agencies that issue credit bureau reports. Please be advised that we are not able to control any mailings or solicitations based on these sources of personal information.
Please contact us (828-254-7411 or toll free 1-800-222-3230) if you have any questions about the confidentiality of your personal information, or visit an Asheville Savings Bank branch to talk with our staff. We thank you for allowing Asheville Savings Bank to be your Bank of Choice in Western North Carolina.
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